FAQ

Are my payment details secure?

Yes, your payment details are encrypted and secured using industry-standard encryption. More details are in our Payment Policy.

How long do I have to return something?

30 days from the day it arrives to request a return (plus a separate 14-day statutory cooling-off/cancellation right, which sits alongside this window, not instead of it). Items need to be unused, unworn, and in their original packaging with tags attached, and we’ll refund the full amount to your original payment method within 10 business days of it reaching us. Start a return by emailing support@valelus.com with your order number.

What are your delivery times?

Orders arrive in 6–12 business days (1–2 business days processing, 5–10 business days transit). Shipping is free on every order, no minimum spend, UK only. You’ll get a tracking link by email as soon as your order leaves us.

How do I track my order?

Every order gets a tracking link by email once it ships. You can also use the Track Order page with your order number and the email you ordered with. If tracking hasn’t updated in 48 hours, email us — it’s usually a missed scan rather than a lost parcel, but we’ll chase it either way.

What if my size doesn’t fit?

Every product page has a size guide and a fit note (true to size / runs small / runs large) — check that before you order. If it still doesn’t work out, it’s covered by our standard 30-day returns window above; email support@valelus.com with your order number and we’ll sort a return.