Payment Policy

Security & payment methods

Valelus uses SSL encryption to protect every transaction, and checkout is handled by Shopify’s PCI DSS-compliant payment system. We accept Visa, Mastercard, American Express, Maestro, Shop Pay, Apple Pay, and Google Pay.

Data protection

We never have access to your full card number. Once your order is placed, we can only see your billing information, shipping information, order details, and the last 4 digits of your card.

Company information

Valelus is operated by SFF Ventures Ltd (company number 17427110), registered at 4th Floor, Silverstream House, 45 Fitzroy Street, London, W1T 6EB, United Kingdom.

Customer support

Mon–Fri 09:00–17:00 (GMT) · Weekends 11:00–16:00 (GMT). Email support@valelus.com or call +44 20 4634 8181

All transactions are priced in GBP. Look for “https” and the padlock icon in your browser to confirm the connection is encrypted.